GENERAL TERMS AND CONDITIONS OF CONTRACT
Introduction
This contractual document shall govern the General Terms and Conditions of contracting for the purchase of food products (hereinafter, «Conditions») through the website https://www.lovelifesmoothies.es/, owned by Love Life Smoothies & Fruit Solutions S.L., hereinafter referred to as the PROVIDER, whose contact details are also listed in the Legal Notice of this website.
These Conditions will remain published on the website and available to the USER so that they can be reproduced and stored as confirmation of the contract, and may be modified at any time by the PROVIDER. It is the USER’s responsibility to read them periodically, as the Conditions in effect at the time of placing orders shall apply.
The contracts will not be subject to any formality except in cases expressly provided for in the Civil and Commercial Codes and in this or other special laws.
The acceptance of this document implies that the USER:
- Has read, understands, and comprehends what is stated herein.
- Is a person with sufficient legal capacity to contract.
- Assumes all the obligations set forth herein.
These Conditions shall have an indefinite period of validity and shall apply to all contracts made through the PROVIDER’s website.
The PROVIDER informs that the business is responsible for and aware of the current legislation of the countries to which it ships products, and reserves the right to unilaterally modify these Conditions, without such modifications affecting goods or promotions acquired prior to the modification.
Identity of the Contracting Parties
On the one hand, the PROVIDER of the food products contracted by the USER is Love Life Smoothies & Fruit Solutions S.L., with registered office at C/ Brezo 32, Polígono Industrial de Arinaga, Agüimes – 35118 (Las Palmas), Tax ID B76369438, and customer service phone numbers 928 777 644 and 722 537 321.
On the other hand, the USER, who is responsible for the accuracy of the personal data provided to the PROVIDER.
Purpose of the contract
The purpose of this contract is to regulate the contractual sales relationship established between the PROVIDER and the USER at the moment the USER accepts the corresponding checkbox during the online contracting process.
The contractual sales relationship entails the delivery, in exchange for a specific price publicly displayed through the website, of a specified food product.
Recruitment procedure
To access the products offered by the PROVIDER, the USER must be of legal age. Therefore, the USER must freely and voluntarily provide the personal data requested, which will be processed in accordance with the provisions of Regulation (EU) 2016/679 of 27 April 2016 (GDPR), on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and Organic Law 3/2018 of 5 December (LOPDGDD) on the protection of personal data, as detailed in the Legal Notice and Privacy Policy of this website.
In compliance with Article 27 of Law 34/2002, on Information Society Services and Electronic Commerce (LSSICE), the contracting procedure will follow the steps below:
- General contracting clauses.
2. Shipping and delivery of orders.
3. Right of withdrawal.
4. Complaints and online dispute resolution.
5. Force majeure.
6. Jurisdiction.
7. General terms of the offer.
8. Price and validity period of the offer.
9. Transport costs.
10. Method of payment, expenses, and discounts.
11. Purchase process.
12. Severability and suspension or termination of the contract.
13. Applicable law and jurisdiction.
1.- GENERAL CONTRACT TERMS AND CONDITIONS
Unless otherwise stipulated in writing, placing an order with the PROVIDER shall constitute acceptance by the USER of these legal conditions. No stipulation made by the USER may differ from those of the PROVIDER unless expressly accepted in advance and in writing by the PROVIDER.
2.- SHIPPING AND DELIVERY OF ORDERS
Orders will only be shipped to the island of Gran Canaria. Therefore, any order placed for another municipality will be directly canceled by the PROVIDER, who will proceed with the automatic refund of the amounts paid by the USER.
Shipping Methods
The PROVIDER will not ship any order until it has verified that payment has been made correctly. The shipping methods available in the online store are:
- Correos (Spanish postal service)
The shipment will be made once the availability of the goods has been confirmed and payment of the order verified.
Delivery Times
The delivery time will vary depending on the destination municipality and the chosen method of payment, but will always be within 3 to 5 working days from the time the order leaves the PROVIDER’s warehouse. This period applies provided the availability of the goods has been confirmed and full payment of the order verified. Deliveries will be made on business days only.
Failure to Perform the Distance Contract
If the PROVIDER has not delivered the goods within 30 calendar days from the agreed delivery date, due to lack of availability of the product or service, the USER will be informed and will be entitled to cancel the order and receive a refund of the total amount paid at no cost, without any liability for damages attributable to the PROVIDER.
In the event of unjustified delay by the PROVIDER in refunding the total amount, the USER may claim payment of double the amount owed, without prejudice to the right to be compensated for damages suffered beyond that amount.
The PROVIDER will not assume any responsibility if the delivery of the product or service does not take place due to the USER providing false, inaccurate, or incomplete information.
Delivery shall be deemed completed when the carrier has made the products available to the USER and the USER, or the USER’s representative, has signed the delivery receipt doc
3.- GENERAL CONTRACT TERMS AND CONDITIONS
The food products offered are perishable, meaning they may expire or deteriorate within a short period of time. This type of supply of goods is exempt from returns pursuant to subsection (d) of Article 103 of Law 3/2014, of 27 March.
Nonetheless, the USER is offered the possibility to report any defects or flaws in the order within 24 hours of delivery—whether online or offline—and, if deemed appropriate, to proceed with a return.
Any return or product defect must be notified to the PROVIDER by email at admin@lovelifesmoothies.es, indicating the corresponding invoice or order number. Once the USER has received the return number, the product must be sent to the PROVIDER—stating this number on the shipping note—at the USER’s expense, to the address of Love Life Smoothies & Fruit Solutions S.L., C/ Brezo 32, Polígono Industrial de Arinaga, 35118 – Agüimes (Las Palmas).
After reviewing the case, if the PROVIDER considers that the product did not meet the conditions of sale, the USER will be informed within 48 hours of the amount and terms of the refund.
4.- COMPLAINTS AND ONLINE DISPUTE RESOLUTION
Any claim that the USER deems appropriate will be addressed as soon as possible and may be submitted to the following contact addresses:
Postal: LOVE LIFE SMOOTHIES & FRUIT SOLUTIONS S.L., C/ Brezo 32, Polígono Industrial de Arinaga, 35118 – Agüimes (Las Palmas)
Phone: 928 777 644 and 722 537 321
E-mail: admin@lovelifesmoothies.es
Online Dispute Resolution (ODR)
In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free-access platform for online dispute resolution between the USER and the PROVIDER, without the need to resort to the courts of law, through the intervention of a third party, called a Dispute Resolution Body, which acts as an intermediary between both parties. This body is neutral and will engage in dialogue with both parties to reach an agreement, and may ultimately suggest and/or impose a solution to the dispute.
Link to the ODR platform: http://ec.europa.eu/consumers/odr/
5.- FORCE MAJEURE
The parties shall not be held liable for any failure resulting from force majeure. The performance of the obligation shall be suspended until the force majeure event ceases.
6.- COMPETENCE
- JURISDICTION
The USER may not assign, transfer, or convey the rights, responsibilities, and obligations contracted in the sale.
If any provision of these Conditions is deemed null or unenforceable, the validity, legality, and enforceability of the remaining provisions shall not be affected in any way, nor shall they be modified in any respect.
The USER declares that they have read, understood, and accepted these Conditions in their entirety.
7.- GENERAL INFORMATION ABOUT THE OFFER
Los precios que se indican respecto de cada producto incluyen los impuestos que pudieran ser aplicables. Estos precios, a menos que se indique expresamente lo contrario, no incluyen los gastos de envío, manipulación, envoltorio, seguro de envíos o cualesquiera otros servicios adicionales y anexos al producto adquirido.
Los precios aplicables a cada producto son los publicados en el sitio web y se expresarán en la moneda EURO. El USUARIO asume que la valoración económica de algunos de los productos podrá variar en tiempo real.
Antes de realizar la compra, el USUARIO podrá comprobar en línea todos los detalles del presupuesto: artículos, cantidades, precio, disponibilidad, gastos de transporte, cargos, descuentos, impuestos y el total de la compra. Los precios pueden cambiar diariamente mientras no se realice el pedido.
Una vez realizado el pedido, los precios se mantendrán tanto si hay disponibilidad de productos como si no.
Todo pago realizado al PRESTADOR conlleva la emisión de una factura a nombre del USUARIO registrado o de la razón social que este haya informado en el momento de realizar el pedido. Esta factura se enviará en formato PDF junto con el mail de confirmación del pedido. También podrá acceder a la factura en su perfil de usuario.
Para cualquier información sobre el pedido, el USUARIO podrá contactar a través del teléfono de atención al cliente del PRESTADOR 928 777 644 y 722 537 321 o vía correo electrónico a la dirección admin@lovelifesmoothies.es.
8.- PRICE AND VALIDITY PERIOD OF THE OFFER
The prices indicated for each product include any applicable taxes. Unless expressly stated otherwise, these prices do not include shipping, handling, packaging, shipping insurance, or any other additional services ancillary to the purchased product.
The prices applicable to each product are those published on the website and will be expressed in EURO currency. The USER acknowledges that the economic valuation of some products may vary in real time.
Before making a purchase, the USER will be able to check all the details of the quotation online: items, quantities, price, availability, transport costs, charges, discounts, taxes, and the total purchase amount. Prices may change daily as long as the order has not been placed.
Once the order has been placed, prices will be maintained whether or not there is product availability.
Any payment made to the PROVIDER entails the issuance of an invoice in the name of the registered USER or the company name provided at the time of placing the order. This invoice will be sent in PDF format along with the order confirmation email. The USER may also access the invoice in their user profile.
For any information about the order, the USER may contact the PROVIDER’s customer service by phone at 928 777 644 and 722 537 321 or by email at admin@lovelifesmoothies.es.
9.- GENERAL CONTRACT TERMS AND CONDITIONS
El PRESTADOR es el responsable de las transacciones económicas y posibilita las siguientes formas para efectuar el pago de un pedido:
- Tarjeta de crédito, Visa o Mastercard.
- Bizum
Medidas de seguridad
El sitio web utiliza técnicas de seguridad de la información generalmente aceptadas en la industria, tales como SSL, datos introducidos en página segura, firewalls, procedimientos de control de acceso y mecanismos criptográficos, todo ello con el objeto de evitar el acceso no autorizado a los datos. Para lograr estos fines, el usuario/cliente acepta que el prestador obtenga datos para efecto de la correspondiente autenticación de los controles de acceso.
El PRESTADOR se compromete a no permitir ninguna transacción que sea o sea considerada ilegal por las marcas de tarjetas de crédito o el banco adquiriente, que pueda o tenga el potencial de dañar la buena voluntad de los mismos o influir de manera negativa en ellos.
Las siguientes actividades están prohibidas en virtud de los programas de las marcas de tarjetas: la venta u oferta de un producto o servicio que no cumpla con todas las leyes aplicables al Comprador, Banco Emisor, Comerciante o Titular de la tarjeta o tarjetas.
10.-PAYMENT METHODS, CHARGES AND DISCOUNTS
The PROVIDER is responsible for economic transactions and offers the following methods for making payment of an order:
- Credit card, Visa or Mastercard.
- Bizum
Security Measures
The website uses industry-standard information security techniques such as SSL, data entry on a secure page, firewalls, access control procedures, and cryptographic mechanisms, all with the aim of preventing unauthorized access to data. To achieve these purposes, the user/customer accepts that the PROVIDER may obtain data for the purpose of authenticating access control checks.
The PROVIDER undertakes not to allow any transaction that is, or may be considered, illegal by the credit card brands or the acquiring bank, or that could or has the potential to damage their goodwill or negatively influence them.
The following activities are prohibited under the card brand programs: the sale or offering of any product or service that does not comply with all applicable laws to the Buyer, Issuing Bank, Merchant, or Cardholder(s).
11.- PURCHASE PROCESS
Any product from the catalog can be added to the cart. In it, only the items, quantity, price, and total amount will be shown. Once the cart is saved, taxes, charges, and discounts will be calculated according to the payment and shipping details entered.
Carts have no administrative linkage; they are simply a section where a quotation can be simulated without any commitment by either party.
From the cart, an order can be placed by following these steps for proper processing:
- Verification of billing details.
- Verification of the shipping address.
- Selection of the payment method.
- Place the order (purchase).
Once the order has been processed, the system instantly sends an email to the PROVIDER’s management department and another to the USER’s email confirming that the order has been placed, its status, and the approximate shipping and/or delivery date.
12.- DISASSOCIATION AND SUSPENSION OR TERMINATION OF THE CONTRACT
Estas condiciones se regirán o interpretarán conforme a la legislación española en aquello que no esté expresamente establecido. El PRESTADOR y el USUARIO acuerdan someter a los juzgados y tribunales del domicilio del USUARIO cualquier controversia que pudiera suscitarse de la prestación de los productos o servicios objeto de estas Condiciones
13.- APPLICABLE LAW AND JURISDICTION
These Conditions shall be governed by and interpreted in accordance with Spanish legislation in matters not expressly established herein. The PROVIDER and the USER agree to submit any dispute that may arise regarding the provision of the products or services covered by these Conditions to the courts and tribunals of the USER’s domicile.
